Refund & Cancellation
Last Updated: July 31, 2026
1. 14-Day Free Trial
MosQR provides a 14-day free trial for new restaurant accounts across all plans (Lite, Growth, Pro, Enterprise). No credit card details are required to initialize this trial. This gives merchants full opportunity to evaluate the dashboard, test QR code loading, and check POS terminal billing before committing to a paid plan.
2. Subscription Cancellations
You can cancel your subscription plan at any time directly through the Billing tab in your merchant admin dashboard.
Upon cancellation, your digital QR menu storefront and POS views will remain fully active until the end of your current paid billing cycle (monthly or yearly). No further recurring charges will be processed after the date of cancellation.
3. Refund Eligibility & Exceptions
To maintain fair, transparent platform operations, we enforce the following refund rules:
- No Refunds on Active Cycles: We do not issue partial refunds or credits for unused days in a billing cycle that has already begun.
- Zero Commission Charges: MosQR never charges transaction fees or commissions on your restaurant sales.
4. Payment Disputes & Gateway Safety
If you believe you have been charged in error, please raise a billing dispute ticket with us immediately instead of initiating a chargeback. Resolving billing queries directly through support ensures faster resolution.
5. Contact Support
For cancellation assistance or billing disputes, please contact our accounts team: